 | Corporate
We invite you to consider empowering your team, increase your customer ‘delight’ factor and building further your business advantage by implementing one of these exclusive PERSONALITY PLUS training sessions.
(Always customised to your needs)
Personal Development
“The unique YOU!”
Insight into why we are the way we are and how others
function also.
Purpose of this session is not so much about categorising
people, but understanding how we can best relate to them
according to their personality.
Outcomes
Understand the four key personality types
Identify ones own personality, ones strengths and how to maximise
them.
Customer Service
“Delighting the Customer”
Memorable service is the service that we are NOT OBLIGATED
to give, that people value and remember most.
Cover Positive Problem Solving (when things go wrong)
Attitudes
Ways to delight the customer (Creating Value)
Outcomes
You will create winning solutions that work for customers.
In“their” shoes!
Turn customer complaints into raving fans
This program will make a revolutionary difference in building
tolerance, effectiveness with major implications for personal
and professional relationships.
Increased awareness and commitment to excellent customer
service
Sales
“Selling Skills Made Easy”
Identify customer/clients personality, then sell according
to theirs not yours.
Once identified they can meet the challenges in the process
of selling more effectively.
Find the“keys” in winning the sale.
Sell more by seeing through your customer’s eyes.
Team Building
“Coach and Inspire your Team”
One of the main reasons people lose their motivation
at work is because of interpersonal conflicts and issues.
This session shows us how to adjust our expectations
accordingly, and begin to relate in a way each understands.
Outcomes
> Increase each staff members pride, value and worth.
> Guaranteed to improve productivity, job satisfaction and increase your bottom line with the development of a team spirit of working together and mutual support.
This tool is thought-provoking, practical and insightful of how a company can get the most out of its most precious resources– its employees.
Executive Coach and Leadership
Managers only
As 21st century leaders, you need your team to be inspiration, motivated and relationship based.
This course has been designed to take your Managers beyond their own expectations by re-inventing new boundaries and leading them forward while they become a role model and leader of others.
Outcomes
How to evaluate 4 critical factors of influence
How to minimise potential conflict with others
How to work together more effectively with your team
How to adapt their style of influence to the needs of their
situation.
Outcomes
· Identify misbeliefs that are affecting them at work and at home
· Replace these beliefs with more helpful thought patterns
· Develop methods for applying this to the work setting
· Examine“Scratches” that relate to their workplace, their clients and their home lives.
· Develop positive world views |
